Business Development Manager - Lagos, Nigeria
Job Description
- Be the driving force behind generating new sales leads and contacts across the organisation’s branch network (ECOWAS & ECCAS).
- Maintain an active business presence focused on winning and keeping profitable business / strategic customers.
- Commercially support the Business Units of the organization.
Responsibilities
- Support the organisation’s Business Units and network offices/partners.
- Ensure that key account activities for A & B customers are aligned with the agreed KPIs (reports sent on time and to quality by the Operations team).
- Manage accounts and exceed targets relating to revenue growth, activities, profit margin, mix of products and services.
- Screen potential business by analyzing market strategies, requirements, potential and financials.
- Close new businesses by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations.
- Identify new leads and potential markets by:
- Researching needs and learning who decision makers are;
- Contacting potential clients via various mediums to establish rapport and set up meetings;
- Planning and overseeing new marketing initiatives (exhibitions, trade fairs, roadshows, B2B meetings, adverts, chambers of commerce, ungm.org, NIPEX, etc.);
- Attending local and international conferences, meetings, and industry events.
- Deliver the country budget by maintaining a healthy pipeline, good contractual performance and proactive thinking.
- Benchmark competition/industry trendsetters by researching activities, industry related events, publications and announcements.
- Develop quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents by branch/location.
- Create and execute trade lane and sector focused commercial strategies for the company based on the USPs (Unique Selling Propositions) and core competencies of the organization.
- Ensure company-wide project management standards in preparing bids and contracts, responding to customer needs and managing the sales process from opportunity identification to customer sign off.
- Manage and coordinate all commercial activities of defined vertical group of customers with the Sales team, in line with the company’s short and long-term targets.
- Train and engage team members to develop effective working relationships with customers through regular meetings tailored for Upsell to increase company's wallet with customer and Cross Sell to increase engagement with customers.
- Ensure all the business units work in a synchronised way rather than in isolation to ensure seamless service delivery to customers when more than one BU is involved on a project.
- Ensure that all overseas and local RFI/ RFP/RFQ are sent on time and the team responsible are provided required support from respective BUs to put the pricing together.
- Supervise customer implementation to ensure proper operational handover and implementation to meet customer’s expectations (SLA’s & SOPs).
- Undertake regular SOP reviews with all involved to ensure customer satisfaction and transfer of knowledge.
- Deploy customer satisfaction/retention management system.
- Coordinate with Business Development team and Operations personnel on customer enquiries, business reviews and account planning.
- Prepare sales presentations and displays to customers.
- Work collaboratively with network partners and other overseas offices and actively engage in sales lead generation process (incoming and outgoing) for business growth.
- Support Finance in effective credit control and collections from customers.
- Ensure recovery of profit share from origin stations (Network Partners) on shipments.
Qualification & Requirements
- Bachelor’s Degree or HND in any field
- Relevant certifications/qualification by locally and internationally recognized regulatory body would be an added advantage
- Minimum of 10 - 12 years’ relevant work experience
- Basic IT System Skills- PowerPoint, Word and Excel.
- Business development & sales skills.
- Knowledge of Incoterms.
- Teamwork
- Creativity
- Integrity
- Problem Analysis
- Process Improvement
- High energy level
- Good verbal and written communication
- Social and business etiquette
- Leadership, customer orientation and negotiation skills
- Organizational awareness, in-depth knowledge of the industry and its current events
- Creative talents and the ability to solve tough problems
- Attention to detail
- Strong organizational skills nfident ganisational ss
- ommunicationmediate level)counting)
- & Bankspproval limit the Treasury Accountant and with an ability to multitask
- Skill in prioritizing and triaging obligations
- Confident, friendly and approachable
- Ability to work well under pressure, meet deadlines and adaptive to change
Salary:
N400,000k Net - N600,000k Net + Official Car
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